We wanted to notify you today about an update regarding our lotion products. As of March 31, 2017, we have temporarily halted sales of our lotion products on our website. The reasoning for this decision is that we recently found an inconsistency in the quality of some of our lotion products. We are working hard to pinpoint the cause of the inconsistency, but until then we do not feel comfortable offering products that aren’t meeting our highest quality standards. The issue is strictly concerning our own disappointment in the quality of some recent products, and not a safety issue regarding the use of the lotions.
We set a high standard for our products and only want to offer you our best, so if you have not been 100% satisfied with a recent lotion order, please contact us at firstname.lastname@example.org for a full refund of your lotion product.
We truly take pride in providing the highest quality goat milk skincare products and assure you we are working hard to resolve this and make your favorite lotion products available as soon as possible. We thank you for your understanding on the matter.